ORDERS

Can I add items to an existing order?

Unfortunately no, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. If you want you can try and get in touch and we’ll be happy to help you if possible, but please note that if the order has already been dispatched we won’t be able to change it either. In this case, the easiest way to add items is to create a new order.

How will I know you received my order?

You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, please check your junk mail filter. Alternatively, your order may be on hold, in which case you will receive an on hold email from us.

When will my payment be deducted?

Your payments will be taken when you place your order, just after we performed a security check.

Can I cancel an order once it has been placed?

Unfortunately, once your order has been placed, there is no way to cancel or stop it. If, after placing an order, you’ve changed your mind just wait for the order to arrive and return it within 30 days to get a full refund.

PAYMENTS

What payment methods does Fine Stationery accept?

We accept the following credit and debit cards: Visa, Paypal and Mastercard. We also accept payments through PayPal.

Are my payments secure and private?

We take security very seriously and have taken necessary steps to ensure your information is safe, which includes SSL.

For all other information about Fine Stationery and this website, please visit our terms & conditions page.

When I place an order, when will payment be deducted?

Your payments will be taken when you place your order, just after we performed a security check.

Which countries does Fine Stationery deliver to?

We currently only deliver to the UK. If you need more information on Delivery visit our Delivery page.

RETURNS

How do I return an item?

If you are not completely happy with your purchase you can return it to us by post within 30 days from the day the parcel is dispatched. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used. For a full description of how to return products for a full refund, see our Returns policy page.